ep333's Privacy Policy

1 Introduction and Scope

ep333 is a trusted online gaming and betting platform that provides services to users in Bangladesh. We respect your privacy and are committed to protecting your personal information.

This privacy policy explains what types of information we collect, how that information is used, who it may be shared with, and what your rights are. This policy is linked to our Terms and Conditions and should be read together with them.

Our services are for people aged 21 and over only. We do not knowingly collect information from anyone under 21. If we become aware that information from a minor has been collected, it will be deleted immediately.

2 Information We Collect

ep333 collects various types of information to provide its services. This information falls into two main categories:

2.1 Information You Provide Directly

• Name, email address, date of birth, and address provided at registration
• Government-issued ID details for identity verification (national ID number)
• Payment method details for financial transactions (bKash, Nagad, Rocket, Upay number or bank account details)
• Messages and information provided to support via live chat or email
• Password used for account security (stored in encrypted form)

2.2 Automatically Collected Information

• IP address and device information (model, operating system, browser)
• Time of visits to the website, pages visited, and navigation patterns
• Data collected through cookies and similar tracking technologies
• Gaming activity logs — which games were played, when, and for how long
• Geolocation information (country or region level only)

3 Purpose and Use of Information Collection

We use your information for the following legitimate purposes:

3.1 Service Operations

• Creating, managing, and verifying your account
• Processing deposits, withdrawals, and transactions
• Providing bonuses, promotions, and cashback offers
• Personalizing your gaming experience

3.2 Security and Compliance

• Preventing fraud, money laundering, and other illegal activities
• Completing the KYC (Know Your Customer) process
• Age verification (allowing only users aged 21 and over)
• Monitoring gaming behavior to ensure responsible gaming

3.3 Communication and Support

• Sending account-related notifications and updates
• Providing 24/7 live chat and email support
• Sending information about promotional offers with your consent

3.4 Platform Improvement

• Improving website functionality and user experience
• Identifying and resolving technical issues
• Anonymous statistical analysis

4 Cookie Policy

Cookies and similar technologies are used on the ep333 website. Cookies are small text files stored in your browser that help us remember certain information about your visit.

4.1 Types of Cookies

• Essential cookies: required to maintain login sessions and for security — these cannot be disabled
• Functional cookies: to remember language preferences and account settings
• Analytical cookies: collect anonymous data to understand site usage patterns

Most cookies can be controlled by changing your browser settings. However, disabling essential cookies may disrupt some important functions of the platform.

5 Data Sharing and Third Parties

ep333 does not sell your personal information. However, information may be shared with trusted third parties in certain circumstances:

5.1 Service Providers

The minimum necessary information is shared with trusted partners for payment processing, identity verification, and technology services. These partners operate under strict confidentiality agreements.

5.2 Legal Obligations

Relevant information may be disclosed in response to valid requests from legal authorities, court orders, or legal obligations. Information may also be shared in fraud investigations.

5.3 Business Transfers

In the event of a business merger or acquisition, your information may be transferred to the new owner, but the terms of this policy will remain in effect.

Game providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming) can only see the minimum information needed to operate gameplay.

6 Data Security Measures

ep333 has put in place the highest technical and organizational measures to protect your information:

• SSL (Secure Socket Layer) encryption — all data transfers are secured
• Sensitive information stored with AES-256 encryption
• Regular security audits and access reviews
• Two-Factor Authentication support
• Only authorized staff can access information on a need-to-know basis
• Firewall and intrusion detection systems at the server and network level

However, no transmission of information over the internet is completely secure. We follow industry best practices, but we cannot guarantee that unauthorized access by third parties will be entirely prevented.

7 Data Retention Period

We retain your information only for as long as it is necessary or required to meet legal obligations:

• Active account data: retained for as long as the account remains open
• After account closure: financial information is retained for a set period for legal reasons
• Transaction records: retained as needed for audit and compliance purposes
• Marketing data: deleted immediately upon withdrawal of consent
• Technical logs: deleted within a limited time after security review

8 Your Rights

As a user of the ep333 platform, you have the following rights:

8.1 Right of Access

You have the right to know what information we hold about you. You can request a copy of your information through a written request.

8.2 Right to Correction

If any information in your profile is incorrect or incomplete, you can request that it be corrected. Some information can be updated directly from your account settings.

8.3 Right to Deletion

You may request that your information be deleted in certain circumstances. However, this request may not be fully fulfilled where there are legal obligations or ongoing investigations.

8.4 Right to Object to Processing

You have the right to object to the use of your information for marketing purposes and to unsubscribe from marketing communications at any time.

8.5 Data Portability

You may request your personal information in a structured, machine-readable format.

To exercise any of the above rights, contact our support team via live chat or at [email protected]. We will try to respond to your request within 30 days.

9 Protection of Minors

ep333's services are for people aged 21 and over only. We do not knowingly collect information from anyone under 21 and do not allow minors to open accounts.

We verify age during the registration process. If someone under 21 has registered for any reason, that account and the associated information will be deleted immediately.

To learn more about responsible gaming, read our Responsible Gaming page.

10 International Data Transfers

ep333 may operate servers in various countries around the world. When transferring data to another country, we ensure that adequate protection is in place for your information in the destination country.

Appropriate contracts (such as Standard Contract Clauses) are used for international transfers to ensure the protection of your information.

11 Changes to This Policy

We may update this privacy policy from time to time. For significant changes, we will notify you by email or with a clear notice on the website.

Continued use of the site after changes will be taken as your agreement to the new policy. The date of any policy change will always be shown at the top of this page.

We recommend that you review this policy regularly.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. We always take your privacy-related matters seriously.